1. Introduction
NCAP Solutions LLP ("we," "us" or "our") provides the Universal TV Remote Control Android mobile application, the Smart RemoteControl For All TV iOS mobile application, related websites and support services collectively referred to as the "Services."
This Privacy Policy explains what information may be processed when you use the Services, why it is processed, when it may be shared and the choices available to you.
Android application details
- App name: Universal TV Remote Control
- Package ID:
com.smart.tv.remote.control.screen.mirroring - Website: https://remotecontrol.ncapsolutionsllp.com
- Developer / Legal Entity: NCAP Solutions LLP (India)
- Registered address: Office No. 409, 4th Floor, Building No. A, Sumerru Business Corner, Adajan, Surat, Gujarat 395009, India
- Support: [email protected]
- Privacy/DPO: [email protected]
iOS application details
- App name: Smart RemoteControl For All TV
- Package ID:
com.universal.tv.remote.ios - Website: https://remotecontrol.ncapsolutionsllp.com
- Developer / Legal Entity: NCAP Solutions LLP (India)
- Registered address: Office No. 409, 4th Floor, Building No. A, Sumerru Business Corner, Adajan, Surat, Gujarat 395009, India
- Support: [email protected]
- Privacy/DPO: [email protected]
2. Information we process
Information you provide
When you contact support, submit a privacy request or communicate with us, we may receive:
- Your name and email address
- The content of your message
- Phone, operating-system and app-version details
- TV brand and model information
- Screenshots or attachments you voluntarily submit
- Purchase identifiers you provide for support
Please do not send passwords, payment-card information, private media or active pairing codes.
Local-network and connected-device information
To find and control compatible televisions, the app may process information such as:
- Local IP addresses
- Device names
- TV or receiver brand and model
- Network availability
- Pairing status
- Supported commands
- Connection history and saved-device preferences
This information is used to discover, connect to and control compatible devices. Saved remote names and settings may be stored locally on your phone.
Selected media and screen mirroring
When you intentionally use screen mirroring or media-sharing features, the app may access the screen or content you choose to share. This content is used to provide the selected feature. Selected content is transmitted directly to the local display and is not uploaded to or stored on our servers.
Application, device and diagnostic information
Depending on the app version and enabled services, we or our service providers may process:
- Mobile device model
- Operating system and language
- App version
- App interactions and feature usage
- Crash reports
- Performance information
- Installation or application identifiers
- Network type
- Diagnostic logs
- General region derived from IP address
This information helps maintain reliability, investigate crashes, understand feature usage and protect the Services.
Advertising information
When the app displays advertising, advertising providers may process:
- Advertising or device identifiers
- IP address
- General location
- Ad impressions, clicks and interactions
- Consent and privacy-preference signals
- Device and app information
- Fraud-prevention information
Personalized advertising is used only where permitted and, when required, after consent. You can change available advertising choices through the app or device settings.
Purchases and subscriptions
Apple or Google processes payment details. We do not receive your full payment-card number. We may receive limited purchase information such as:
- Product or plan identifier
- Transaction identifier or purchase token
- Purchase status
- Renewal or expiration status
- Store platform
- Country or currency information
- Whether premium access is active
This information is used to provide and restore purchased features, prevent fraud and respond to billing-support requests.
3. How we use information
We may use information to:
- Discover and connect to compatible devices
- Deliver remote-control and mirroring functionality
- Save user preferences
- Verify and restore purchases
- Operate and improve the Services
- Diagnose crashes and connection failures
- Display and measure advertising where applicable
- Respond to support and privacy requests
- Prevent abuse, fraud and security incidents
- Comply with legal obligations
- Enforce our Terms of Use
4. Legal grounds
Where applicable law requires a legal basis, we process information based on one or more of the following:
- Performance of a contract when processing is needed to provide a requested feature
- Consent for optional analytics, personalized advertising or protected permissions
- Legitimate interests in maintaining, securing and improving the Services
- Compliance with legal obligations
You may withdraw consent where consent is the applicable basis. Withdrawal does not affect processing that occurred before withdrawal.
5. Sharing of information
We may share limited information with service providers that help operate the Services. They may process information only for the contracted purpose and subject to appropriate safeguards.
App distribution and billing
Apple and Google
Downloads, purchases and subscription management
Analytics
Firebase Analytics (Google)
Usage measurement and product improvement
Crash reporting
Firebase Crashlytics (Google)
Crash diagnosis and application stability
Advertising
Google AdMob
Ad delivery, measurement and fraud prevention
Subscription management
Apple and Google
Entitlement and purchase-status management
Customer support
NCAP Solutions LLP (email)
Support-request processing
Hosting and forms
Website hosting; mailto forms
Website and request-form operation
We may also disclose information:
- When required by law, legal process or lawful government request
- To investigate fraud, security issues or abuse
- To protect users, our rights or the public
- During a merger, financing, acquisition or transfer of business assets, subject to appropriate notice and protection
6. Sale and sharing
We do not sell personal information for money.
Where applicable privacy law treats targeted advertising disclosures as "sharing," users may exercise available opt-out choices through the app's Privacy Choices screen or through our Privacy Choices webpage.
7. Data retention
We retain information only for as long as reasonably needed for the purposes described in this policy.
- Locally stored remotes and settings: until removed, reset or the app is uninstalled
- Support communications: 24 months after resolution
- Privacy requests: for the required verification and compliance period
- Analytics and diagnostics: according to the configured provider-retention period
- Purchase records: for the time needed to provide entitlements and meet legal or accounting requirements
- Security and fraud records: for the time reasonably required to investigate and prevent abuse
When information is no longer needed, we delete or anonymize it, unless retention is required by law.
8. Security
We use reasonable administrative, technical and organizational safeguards intended to protect information. No internet, wireless or storage system can be guaranteed to be completely secure.
Users should protect their phone, Wi-Fi network, store account and television pairing permissions.
9. International processing
Our service providers may process information in countries other than the country in which you live. Where required, we use appropriate measures intended to protect information during international transfers.
10. Children's privacy
Universal TV Remote Control is not directed to children below the minimum age established by applicable law. We do not knowingly seek personal information from children for account creation.
A parent or guardian who believes a child has submitted personal information may contact us to request appropriate action.
11. Your privacy rights
Depending on your location, you may have rights to:
- Request access to personal information
- Request correction
- Request deletion
- Withdraw consent
- Object to or restrict certain processing
- Request a portable copy
- Opt out of targeted advertising or certain sharing
- Lodge a complaint with an appropriate authority
Submit a request through https://remotecontrol.ncapsolutionsllp.com/privacy-choices or contact [email protected].
We may need to verify the request before responding.
12. Deleting local data
Saved remotes, device names and application settings can generally be removed through the app's reset or remove-device controls. Uninstalling the app normally removes locally stored app data, subject to operating-system backup behavior.
13. Accounts
Universal TV Remote Control does not currently require an in-app account. Therefore, there is no Universal TV Remote Control account to delete. Users may still request deletion of support records or other information associated with them.
14. Third-party devices and services
Universal TV Remote Control communicates with compatible televisions, streaming devices and other hardware. Those devices and their manufacturers may operate under separate privacy policies that we do not control.
15. Changes to this policy
We may update this Privacy Policy to reflect changes to the Services, technology, legal requirements or business practices. The revised policy will display an updated effective date. Where required, we will provide additional notice.
16. Contact us
NCAP Solutions LLP (India)
Office No. 409, 4th Floor, Building No. A, Sumerru Business Corner, Adajan, Surat, Gujarat 395009, India
Android app name: Universal TV Remote Control
Android Package ID: com.smart.tv.remote.control.screen.mirroring
iOS app name: Smart RemoteControl For All TV
iOS Package ID: com.universal.tv.remote.ios
Support: [email protected]
Privacy/DPO: [email protected]
Website: https://remotecontrol.ncapsolutionsllp.com