Help Center
How Can We Help?
Find setup instructions, compatibility details and solutions for common connection problems. For an issue not covered here, contact our support team with your device and TV information.
Connect a Smart TV
Learn how to find and pair a compatible television on the same Wi-Fi network.
Connect Manually
Enter the local IP address of a supported TV when automatic discovery cannot find it.
Use an Android IR Remote
Check whether your phone has an infrared blaster and select the correct device profile.
Fix Screen Mirroring
Verify network, receiver and permission requirements for casting your screen.
Restore Premium Access
Restore an existing purchase using the same Apple Account or Google Account used for the original transaction.
Manage a Subscription
Review cancellation, renewal and refund information for App Store and Google Play subscriptions.
Before contacting support
Try restarting the phone, television and router. Confirm that your phone and TV are on the same non-guest Wi-Fi network, disable any VPN temporarily and verify that local-network permission is enabled for the app.
Contact support
Still need help? Send us the information below so we can investigate efficiently.
- Mobile platform: iPhone or Android
- Phone model
- Operating-system version
- TV brand and exact model
- App version
- Connection method: Wi-Fi, manual IP, IR or screen mirroring
- A brief description of what happened
- Steps that reproduce the problem
- Screenshot of the error, when available
Never send your password, full payment-card information, private media, or a TV pairing code that is still active.