TV Remote

Troubleshooting

Troubleshoot TV Remote

Actionable fixes for the most common discovery, pairing, power, IR, mirroring and purchase issues.

My television is not appearing

  1. 1Confirm that the phone and TV are connected to the same Wi-Fi name.
  2. 2Avoid guest Wi-Fi because it may prevent device-to-device communication.
  3. 3Keep the TV switched on and awake.
  4. 4Allow local-network or nearby-device permission for TV Remote.
  5. 5Temporarily disable a VPN, private relay or firewall application.
  6. 6Restart the app, TV and router.
  7. 7Confirm that network remote control is enabled in the television settings.
  8. 8Try manual IP connection when supported.

The pairing code is not appearing

  1. 1Cancel the current connection attempt.
  2. 2Remove the saved TV from the app.
  3. 3Restart the television.
  4. 4Start pairing again while the TV screen is active.
  5. 5Look for an approval notification or device-connection prompt on the TV.
  6. 6Confirm that a previously denied connection is not blocked in the television's device-management settings.

The app connects, but buttons do not work

  1. 1Confirm that the selected TV family or remote profile matches the exact device.
  2. 2Disconnect and add the television again, then test volume and directional navigation.
  3. 3Some buttons are unavailable on certain models.

The app disconnects repeatedly

  1. 1Keep both devices on the same stable network.
  2. 2Disable aggressive battery optimization for TV Remote on Android.
  3. 3Confirm the app is permitted to use the local network.
  4. 4Check that the router is not isolating wireless devices.

Power-off works, but power-on does not

  1. 1Many televisions stop listening for network commands after powering down.
  2. 2Enable network standby, quick start, wake over Wi-Fi or the equivalent setting when supported.
  3. 3Some televisions cannot be switched on through a third-party network remote.

Android IR control does not work

  1. 1Verify that the phone physically includes an IR blaster.
  2. 2Point the infrared sensor toward the device.
  3. 3Remove any phone case blocking the emitter.
  4. 4Move closer to the device.
  5. 5Try another remote profile for the same manufacturer.
  6. 6Test the original physical remote to ensure the receiving device is responsive.

Screen mirroring cannot find my TV

  1. 1Confirm that wireless display or screen mirroring is enabled on the television.
  2. 2Both devices should be on the same network.
  3. 3The TV or receiver must support the phone's mirroring method.
  4. 4Restart both devices and temporarily disable any VPN.

The video is black while mirroring

  1. 1Certain streaming and subscription services use protected playback that prevents screen recording or mirroring.
  2. 2This restriction comes from the content provider or operating system and cannot always be bypassed by the app.

Premium access is missing

  1. 1Confirm that you are signed into the same Apple Account or Google Account used for the purchase.
  2. 2Open TV Remote and select Restore Purchases.
  3. 3Restart the app after restoration.
  4. 4Check that the subscription is active in the device's subscription settings.
  5. 5Do not purchase the same plan again before contacting support.